Cancellation Policy

Cancelling a cab booking

Cancel more than 12 hours before pickup and there is no charge at all.

Cancel between 12 and 4 hours before pickup and a nominal charge of 10% of the estimated fare applies to cover driver allocation.

Cancel within 4 hours of pickup, or if the driver has already reached the pickup point, and a charge of 25% of the estimated fare applies.

Cancelling a tour package

Multi-day packages can be cancelled free of charge up to 7 days before the start date. Between 7 and 3 days, 25% of the package value is retained. Within 3 days, 50% is retained.

Where hotel or entry bookings have already been made on your behalf, third-party cancellation terms also apply.

Rescheduling

Rescheduling is free once per booking if requested at least 6 hours before pickup, subject to vehicle availability on the new date.

If we cancel

If we are unable to provide a vehicle, we will arrange an equivalent replacement or cancel with no charge to you whatsoever. Any amount already paid is returned in full.

How to cancel

Cancel a pending booking from your dashboard, or call us on +91 9113116041. You can also email Rajlaxmienterprises0811@gmail.com with your booking ID.